Energy Assistance Options Remain Available for National Grid Customers as Federally Funded HEAP Program Extended

Customers May Qualify for Federal Heating Assistance, Discounted Low-Income Rate

National Grid reminds customers that applications are still being accepted for the federally funded Low-Income Home Energy Assistance Program and Emergency HEAP through April 26, 2019, while funds are available.

The program provides income-eligible families assistance in paying their energy bills and offers relief for households in a heating or heating-related energy emergency. HEAP is awarded on a first-come, first-served basis and does not need to be paid back.

The level of funding varies depending on household income, household composition and heating fuel type in relation to income. Customers who receive HEAP funding also will be automatically enrolled in National Grid’s Energy Affordability Program, which provides monthly bill credits.

Because HEAP funding is limited, customers who feel they may qualify should contact HEAP immediately:

  • In Upstate New York, please visit the New York State Office of Temporary and Disability Assistance website at to determine how to apply in your area or call your local county Department of Social Services. Customers age 60 and older who need information on applying can call their county Office for the Aging. More information can be found on the New York State OTDA website:
  • In Downstate New York, applications are accepted by HEAP personnel at National Grid Customer Service Centers from 9 a.m. to 4 p.m. weekdays. Customers 60 and older and people receiving Supplemental Security Income can call 311 for information on how to apply. Questions about the HEAP program can be directed to the NYC HEAP Hotline at 800-692-0557 or 1-212-331-3126 for a list of locations where you can apply.
  • On Long Island and in the Rockaways, call the HEAP information line:

Nassau County – (516) 565-4327

Suffolk County – (631) 853-8825 (main) (631) 853-8820 (for SNAP recipients)

The Rockaways – (800) 692-0557

Customers age 60 or older can also apply by mail. Applications are available by calling:

The Nassau County Family and Children Association Office for the Aging at (516) 227-7386

The Suffolk County Department for the Aging at (631) 853-8326 or The Rockaways at 3-1-1

HEAP information is also available on the New York State Office of Temporary and Disability Assistance’s website at

There are several other programs available to National Grid customers to help manage energy costs:

  • National Grid employs Consumer Advocates to assist low-income and special needs customers facing financial hardship. Advocates are available to provide early intervention, information on a variety of assistance programs, crisis bill pay management, outreach and education. Consumer Advocates also offer a variety of services to homebound customers and provide presentations to consumer groups and agencies on energy saving tips, health and safety issues, payment options and preparation for power outages.
  • Billing Options – National Grid has billing programs to help customers spread payments out more evenly across the year, which are particularly helpful to those on fixed incomes. Visit for more information on this and other payment programs.
  • Visit National Grid’s website for energy efficiency programs and saving tips, a list of qualified energy services companies, and much more.

About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. We are the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.

National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions by 80 percent by 2050. Our Northeast 80x50 Pathway is an industry leading analysis for how to reach that goal in the states we serve, focusing on the power generation, heat, and transportation sectors.

Read more about the innovative projects across our footprint in The Democratization of Energy, an eBook written by National Grid’s U.S. president, Dean Seavers.

For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, like us on Facebook, find our photos on Instagram.
2019-03-15T11:21:25-04:00Categories: Downstate NY, News, Upstate NY|