With winter weather advisories calling for high winds, potential freezing rain and sleet over the next 24 hours, National Grid is monitoring the weather and has an upstate New York field force of nearly 1,600 workers at the ready if the storm impacts our system. To ensure customers also are prepared, we offer the following safety reminders:
Electricity & Generator Safety
- If a power outage occurs, customers can notify National Grid online to expedite restoration.
- Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or to your local emergency response organization.
- Generators used to supply power during an outage must be operated outdoors to prevent the buildup of deadly carbon monoxide. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
- Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
- Keep a number of working flashlights and an extra supply of batteries in your home and be sure to charge all electronic devices.
- Please drive carefully and use caution when driving near any crews working to restore power.
- Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.
National Grid offers several ways to stay informed and safe – before, during and after a storm:
- For real-time power outage information, online outage reporting, and in-depth storm safety information, visit the Outage Central section of our website, www.nationalgridus.com. Customers who create an online profile on our website can also sign up for email alerts.
- To receive text message alerts and updates from National Grid, text the word STORM to NGRID (64743).
- Online and text alert services can be started and stopped at the customer’s request.
- Other ways to stay in touch:
- Visit our website: nationalgridus.com
- Follow us on Twitter at https://twitter.com/nationalgridus
- Friend us on Facebook http://www.facebook.com/nationalgrid
Click here for a video on how National Grid restores power after a major storm.
About National Grid
National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. We are the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.
National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions by 80 percent by 2050. Our Northeast 80×50 Pathway is an industry-leading analysis for how to reach that goal in the states we serve, focusing on the power generation, heat, and transportation sectors.
Read more about the innovative projects across our footprint in The Democratization of Energy, an eBook written by National Grid’s U.S. president, Dean Seavers. For more information please visit our website, follow us on Twitter, watch us on YouTube, friend us on Facebook and find our photos on Instagram.