National Grid Opening Customer Information Center at Gurney’s Newport Resort

Company Urges Residents to Take Advantage of Available Resources

January 22, 2019

CONTACT: Media Relations – 781-907-3980

Providence, RI – In response to the Aquidneck Island gas supply disruption, National Grid is announcing the opening of a customer information center at Gurney’s Newport Resort, 1 Goat Island, Newport, RI 02840.  The center will be open as of 12:00PM on Tuesday, January 22, 2019.

Customers affected by the gas service interruption are encouraged to visit the information center to obtain the most up-to-date information on the restoration efforts and resources being offered by National Grid, the State of Rhode Island, and the Red Cross.

National Grid has also set up a website at which will provide updates on the restoration efforts, answer key questions customers may have, a list of potential hotels in the region, alternative heating options, and information needed for the claims process.

Situational Background

The interruption in service is due to a transmission supply issue from our natural gas supplier – Algonguin Gas Transmission Co., which is owned by Enbridge Inc. National Grid does not know the length of the interruption at this time but it is likely to be a multi-day restoration effort.

National Grid expects to deploy upwards of 1,000 gas workers and support personnel to assist in the restoration effort on Aquidneck Island.

Out of an abundance of caution, gas service was suspended to roughly 6,400 customers in Newport and 340 customers in Middletown. The restoration process will be a multi-day event. Service technicians will be required to visit every customer property to turn off their meter. Those technicians will then need return to re-establish service once the system has been safely and reliably restored.  National Grid will continue to provide updates throughout the restoration.

About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. We are the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.

National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions by 80 percent by 2050. Our Northeast 80x50 Pathway is an industry leading analysis for how to reach that goal in the states we serve, focusing on the power generation, heat, and transportation sectors.

Read more about the innovative projects across our footprint in The Democratization of Energy, an eBook written by National Grid’s U.S. president, Dean Seavers.

For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, like us on Facebook, find our photos on Instagram.
2019-01-22T12:52:18-04:00Categories: Rhode Island|