Gas Service Restoration in Newport Heats Up

National Grid Restores Service to More than 5,100 Impacted Customers

January 27, 2019
CONTACT: Media Relations – 781-907-3981
Providence, RI – As of Sunday morning, more than 5,100, or 80 percent, of the approximately 6400 customers affected by the gas service interruption in Newport had their meters back on and their gas appliances re-lit.  More than 600 National Grid, mutual aid, and contractor gas technicians have been working around the clock and restoring service since shortly after noon time yesterday, starting with critical facilities, including hospitals and schools, and critical care customers.

As of 8 AM, 100 percent of the 150 critical support facilities identified by the Town have been restored. The Company had encouraged customers to be at their home or business yesterday to grant access to technicians who were spread out across all neighborhoods.

The re-lighting process requires technicians to physically enter the impacted premises and re-light all gas appliances. Because of the time-consuming nature of this work, each customer visit will take approximately 45 minutes. An individual over the age of 18 must be present during the re-lighting process.

The Company notes that a number of Newport customers are seasonal residents and do not dwell in Newport during the winter months. They may not request restoration of gas service until they are back on the Island.

“We are a local company and we’re not going anywhere. Whenever customers who are out of the area come home and are ready to have their gas service restored, we will be there,” said Terry Sobolewski, Chief Customer Officer and SVP, National Grid, US.

National Grid reminds customers never to turn on their own meters or attempt to re-light their gas appliances. This is extremely dangerous.

The Company invites customers to visit www.ngrid.com/aquidneck where they can find  updates on the restoration efforts, answers to key questions, , a list of hotels in the region, alternative heating options, and information needed for the claims process.

About National Grid

National Grid (LSE: NG; NYSE: NGG) is an electricity, natural gas, and clean energy delivery company serving more than 20 million people through our networks in New York, Massachusetts, and Rhode Island. We are the largest distributor of natural gas in the Northeast. National Grid also operates the systems that deliver gas and electricity across Great Britain.

National Grid is transforming our electricity and natural gas networks with smarter, cleaner, and more resilient energy solutions to meet the goal of reducing greenhouse gas emissions by 80 percent by 2050. Our Northeast 80x50 Pathway is an industry leading analysis for how to reach that goal in the states we serve, focusing on the power generation, heat, and transportation sectors.

Read more about the innovative projects across our footprint in The Democratization of Energy, an eBook written by National Grid’s U.S. president, Dean Seavers.

For more information please visit our website. You can also follow us on Twitter, watch us on YouTube, like us on Facebook, find our photos on Instagram.
2019-01-28T12:57:42+00:00Categories: Rhode Island|