National Grid Offers Storm and Heat Safety Tips
The heat is on across upstate New York as forecasters call for another day of high temperatures and humidity, followed by the potential for damaging thunderstorms and strong winds in pockets of the region. National Grid urges customers to be prepared in the event of a storm and offers tips to avoid heat stress and reduce energy usage.
- If a power outage occurs, customers should report it immediately on our website or by calling 1-800-867-5222.
- Generators used to supply power during an outage, must be operated outdoors. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
- Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or to your local emergency response organization.
- Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
- Click here for additional storm and outage information
Signs of Heat Stress and Tips to Reduce Energy Usage
National Grid also reminds customers that prolonged temperatures of 90°F or higher can lead to heat-related illnesses, especially for the elderly, young children and those with chronic illnesses. More information on heat stress can be found here. Additionally, customers are encouraged to use these simple summer energy-savings tips to stay cool and beat the heat.