Restoration team continues to restore customers hour by hour in hard-hit Northeast, North Country
A field force of more than 2,200 line, service and tree workers has restored electricity to nearly 92 percent, or 186,000, of the 203,000 National Grid customers impacted by the powerful and damaging rain and wind storm that swept across upstate New York Friday evening. Crews continue to restore customers hour by hour in the hardest hit areas of northeastern New York and the North Country, where wind gusts in excess of 70 mph uprooted trees and brought down hundreds of tree limbs, wires and utility poles.
Once the storm subsided, National Grid crews, the National Guard and other emergency responders immediately undertook the labor-intensive process of ensuring public safety by clearing away debris, de-energizing downed wires and removing trees, limbs and broken poles. Once that work was completed, line workers began to safely restore power. Please see infographic for a description of National Grid’s restoration process.
The company is providing the following estimated restoration times for the 17,000 customers who remain without service after the wind storm. These estimates reflect a general assessment of when the last customer in the area is expected to be returned to service. Power is being consistently restored to customers in these regions and ETRs are updated on the company’s Outage Central site. Additionally, customers can check on the power restoration estimate for their specific address by logging into our Report or Check an Outage page.
Estimated Restoration Times by District:
Northern New York – Midnight tonight, with the potential for limited single customer outages and isolated pockets of customers in the most severely impacted areas of Lowville, Potsdam, Governeur, Malone and Saranac Lake extending into Monday afternoon.
Eastern New York
- Schenectady, Middle Falls, Glens Falls – Tonight by 11:30 p.m., with the potential for single customer outages and isolated pockets of customers in the most severely impacted areas extending to Monday afternoon.
- Saratoga, Ticonderoga – Monday by 3 p.m., with scattered single customer outages potentially extending to Monday at 11:30 p.m.
- Gloversville – Monday by 8 p.m., with limited single customer outages potentially extending to 11:30 p.m. Monday.
- Warrensburg, Northville – Monday by 11:30 p.m., with the potential for single customer outages and isolated pockets of customers in the most severely impacted areas extending to Tuesday afternoon.
As a reminder, customers who remain without power when their neighbors have been restored should call National Grid at 1-800-867-5222.
National Grid is offering customers dry ice and bottled water at the following locations through 5 p.m. today and tomorrow from 10 a.m. to 5 p.m.
|Broadalbin Fire Dept.
14 Pine Street
|Cambridge Department of Public Works
6 Memorial Drive
|Speculator Fire Department
2834 State Route 30
|Warren County Department of Public Works
4028 Main Street
The company offers the following guide for understanding Estimated Restoration Times
In the early stages of storm cleanup, restoration times on National Grid’s Outage Central site may be listed as “assessing conditions.” This is because debris, such as trees, tree limbs, and downed wires, must be cleared away so that infrastructure damage can be assessed and restoration plans can be executed.
- It’s normal for outage numbers and ETRs to fluctuate. The numbers can go up and down as we de-energize lines to make conditions safe for repairs. Additionally, there could be new outages that occur that are separate from the storm-related outages.
- Outage Central Reminder: Our Outage Central page shows the estimated time of restoration for communities, and reflects the estimated time for the last customer in that community to have power restored. The most accurate way for customers to check on the power restoration estimate for their specific address is to log into our Report or Check an Outage
Electricity & Generator Safety
- Always call National Grid at 1-800-867-5222 to expedite power restoration.
- Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or by calling 911.
- Generators used to supply power during an outage must be operated outdoors. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
- Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
- Please drive carefully and use caution when driving near any repair crews working to restore power.