Field force of 2,100 will continue working until all customers are returned to service
A National Grid field force of 2,100 workers has restored electricity service to 97 percent, or 106,000, of the more than 109,000 customers impacted by the powerful and sustained ice, rain and wind storm that swept across upstate New York over the last few days. The company expects the remaining 3,100 storm-impacted customers to have power restored tonight.
“There is still work to be done, and our focus remains on getting every customer’s service restored as safely and quickly as possible,” said Melanie Littlejohn, National Grid’s New York vice president. “This will continue to be time-consuming and labor-intensive work. We appreciate the patience and resilience shown by our customers, and we are particularly thankful for the support we’ve received from county and local municipal leaders and first responders.”
On Friday, in anticipation of the storm, National Grid began bringing in hundreds of additional line, service and tree workers from the company’s New England workforce and from neighboring New York utilities. Today, the large workforce remains focused on power restoration in the hardest hit areas, including Madison, Oneida and Oswego counties, where prolonged periods of icing, heavy rain and high winds brought down trees, hundreds of tree limbs and dozens of poles. The company expects restoration for the majority of customers in Oswego and Madison counties to be completed by early evening. Customers in Oneida County are expected to see power restored by 11:30 p.m.
Customers who remain without power when their neighbors have been restored are urged to call National Grid at 1-800-867-5222. Once restoration is completed, National Grid crews will remain in the field as storm cleanup continues. The company urges drivers to use extreme caution as they approach work areas, to ensure the safety of utility and other storm-response personnel.
Additionally, customers are reminded to avoid downed wires. All wires should be considered live and should be immediately reported to National Grid at 1-800-867-5222, or by calling 911.
Customers can see real-time outage information and report an outage on the Outage Central page of the company’s web site. National Grid also provides storm and restoration updates through Facebook and Twitter.
As a guide for understanding the power restoration process, the company offers the following:
- In the early stages of a storm, restoration times on National Grid’s Outage Central site may be listed as “assessing conditions.” This is because debris, such as trees, tree limbs, and downed wires, must be cleared away so that infrastructure damage can be assessed and restoration plans can be executed.
- It’s normal for outage numbers and estimated restoration times to fluctuate as the storm continues and restoration is underway. The numbers can go up and down as we de-energize lines to make conditions safe for repairs and as new outages occur due to ongoing adverse weather.
- Outage Central Reminder: Our Outage Central page shows the estimated time of restoration for communities, and reflects the estimated time for the last customer in that community to have power restored. The most accurate way for customers to check on the power restoration estimate for their specific address is to log into our Report or Check Outage page.