Field force of 2,100 workers remains busy as strong winds, icing, heavy rain bring down trees, power lines
A National Grid field force of 2,100 workers is active throughout the upstate New York region today removing downed trees, tree limbs and other hazards, and safely restoring power to customers impacted by ongoing high winds, icing and heavy rain. The treacherous weather conditions are expected to continue over the next 24 hours, bringing the potential for further service interruptions across the company’s 25,000-square-mile upstate service area.
Wind gusts of up to 55 mph are expected in portions of central New York, including the North Country, the Mohawk Valley, as well as in the Adirondacks and the Capital Region. Crews will continue to work around the clock to ensure safety, remove hazards and restore power as quickly and safely as possible in challenging conditions. The company’s first priority is to ensure the safety of our customers and our crews by clearing away dangers such as live, downed power lines. Click here for a video on how National Grid restores power after a storm.
As always, customers are reminded to keep safety a priority by avoiding downed wires. All wires should be considered live and should be immediately reported to National Grid at 1-800-867-5222 or by calling 911.
“We are working closely with local officials to coordinate restoration efforts,” said Melanie Littlejohn, National Grid’s New York vice president. “Safety is our top priority. We’re asking customers to remain aware of potential safety hazards such as damaged trees, particularly broken limbs that haven’t yet fallen to the ground. We also ask that drivers use extreme caution as they approach work areas, to ensure the safety of utility and other storm-response personnel.”
If customers experience power outages resulting from the weather, the company offers the following safety information for customers and the general public:
Electricity & Generator Safety
- If a power outage occurs, customers should call National Grid at 1-800-867-5222 to expedite restoration.
- Generators used to supply power during an outage must be operated outdoors. Before operating a generator, be sure to disconnect from National Grid’s system by shutting off the main breaker, located in the electric service panel. Failure to do this could endanger our crews and your neighbors.
- Never touch downed power lines; always assume they are carrying live electricity. Downed lines should be immediately reported to National Grid at 1-800-867-5222 or by calling 911.
- Customers who depend on electrically powered life support equipment, such as a respirator, should register as a life support customer by calling National Grid at 1-800-642-4272. (In a medical emergency, always dial 911.)
- Keep a number of working flashlights and an extra supply of batteries in your home. Also, make sure to keep mobile devices charged.
- Be sure to check on elderly family members, neighbors and others who may need assistance during an outage.
National Grid also advises staying tuned to local media for important announcements from emergency officials about possible evacuations or other emergency procedures. In most areas, information on storm shelter locations is available by calling 211.
National Grid offers several ways to stay informed and safe – before, during and after a storm:
- For real-time power outage information, online outage reporting, and in-depth storm safety information, visit the Outage Central section of www.nationalgridus.com. Customers who create an online profile on our website can also sign up for email alerts.
- To receive text message alerts and updates from National Grid, text the word STORM to NGRID (64743). Online and text alert services can be started and stopped at the customer’s request.
- Other ways to stay in touch: Visit our website: www.nationalgridus.com; follow us on Twitter at https://twitter.com/nationalgridus; friend us on Facebook http://www.facebook.com/nationalgrid