National Grid executives, employees, local elected officials and community leaders celebrate the grand opening of the Brentwood, Long Island Consumer Advocacy Center.
We can now help our most vulnerable customers meet their greatest energy needs
National Grid just opened its new Consumer Advocacy Outreach Center in Brentwood, where we will be able to give our most vulnerable and income-eligible customers the programs, services and one-on-one attention they need to meet their home energy needs.
“We are excited to broaden our reach and help more customers who need and deserve it most,” said John Bruckner, President, National Grid New York. “The new Brentwood Consumer Advocacy Center is just one more example of how we’re assisting customers and communities on Long Island and across New York State”.
We have been investing in our systems, our people, and in programs to provide safe and reliable service to our customers. We have hired 380 new employees including new consumer advocates and field/office customers service professionals. We have upgraded our Liquefied Natural Gas (LNG) facilities, reduced estimated bills through Automated Meter Reading (AMR), built a state-of-the-art Gas Control Center, and improved our billing system. We have also established a third-party payment center with Western Union, where customers will not be assessed the pre-transaction fee.
To best serve our low-income customers on Long Island, we’ve recently hired additional Consumer Advocates. As part of our newly expanded team, advocates covering Long Island will connect customers to programs and services we offer at National Grid, as well as those offered by local community and governmental agencies. They will also provide energy efficiency tips and gas safety information, while working with customers individually to meet their specific needs.
- Bill payment and food pantry assistance
- Community expos, where advocates partner with local community agencies to offer a one-stop-shop for customers
- Presentations to consumer groups and agencies on topics including: financial assistance programs, energy-saving tips and payment options
- A bi-lingual advocate available to speak to our Latino customers
- Clean energy workshops to help customers manage their energy footprint and energy bills
- Customized billing for the disabled, such as large-print, braille, and third-party notifications
Our advocates will also give customers information on programs, services and special protections including:
Energy Affordability Program (EAP)
EAP offers a monthly bill credit to customers enrolled in the federally funded Home Energy Assistance Program (HEAP) or a similar qualifying program. EAP bill credits are based on the customer’s HEAP benefits (which provide the greatest benefits to households with the greatest needs).
Low Income Energy Assistance Program (LIHEAP)
LIHEAP is a federally funded financial assistance program available to help income eligible households and individuals pay their home heating costs. It is not a loan – i.e., customers do not have to pay back money they receive.
This emergency assistance program helps families and individuals meet their fuel costs. Project Warmth provides a one-time grant for fuel, plus an additional amount for fuel-related electricity. Customers can use the heating grant to pay for any fuel source, such as oil, gas, electric, propane, etc. National Grid sponsors the program, which is administered through United Way of Long Island.
This is a ‘special protections’ program to protect a customer’s household when a resident in the home suffers from a serious illness or medical condition that severely affects his/her well-being.
Hospitalized Customer Assistance Program allows customers who are temporarily disabled due to hospitalization to pay their bill up to 30 days past its due date.
Increased Low Income Funding/Discounts Low Income Order
A structured, multi-tiered approach provides monthly discounts to qualifying heating and non-heating customers in New York City and on Long Island. Customers will pay no more than 6% of their annual income on their energy bill, meaning customers with the most need will get the biggest benefits.
Conversion Rebate Program
Up to 100 customers in both KEDNY and KEDLI’s Residential Reduced Rate programs will be entitled to receive a rebate of up to $7,500 if they convert their homes to natural gas and install efficient heating equipment.
To contact a Consumer Advocate: call 1-800-930-5003 and ask the representative to have the Consumer Advocate contact you. For more information on the Energy Affordability Program: call 1- 800-298-7715; or email: EAPLI@nationalgrid.com